Shipping and Returns

Welcome to TheCandleWaxes.com. We are committed to providing you with high-quality products and a seamless shopping experience. Below you will find important information about our shipping and return policies.

Shipping Information
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow additional processing time during peak seasons or promotions.

Domestic Shipping Options
Standard Shipping (3-5 business days): $5.95
Free Standard Shipping on orders over $50
Express Shipping (2-3 business days): $12.95

International Shipping
We offer international shipping to select countries. Shipping times and costs vary depending on the destination. Please see the shipping calculator at checkout for exact rates and delivery estimates to your location.

Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of delivery. Products must be unused and in their original packaging. Proof of purchase is required for all returns.

How to Initiate a Return
To start a return, please visit our Returns Portal on our website. You will need your order number and email address. Once your return is approved, you will receive instructions on how to proceed.

Refunds
After we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned. These include, but are not limited to, used products, opened fragrance items, and products without original packaging.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 14 days of delivery. We will cover the cost of return shipping and provide a replacement or full refund.

For more detailed information, please visit our website.